Slots / Mobile
This Privacy Policy explains what personal information 11a collects when you use our platform, how we use it, and what choices you have over your own data. Access and data handling depend on local law and are available where local law permits in eligible regions.
When you open an account with 11a, we collect the information you provide during registration — your name, contact details and the payment method you choose, whether that is JazzCash, Raast or a Debit Card. We also record activity linked to your account: deposits, withdrawals, session data and any support requests you raise. This information is used to operate your account, process transactions and respond to questions you send us. We do not sell your personal data to third parties. We may share limited information with payment processors — for example, the JazzCash or Raast infrastructure that handles your transfer — but only to complete the transaction you initiated. Data is retained for as long as your account remains active and for any period required by applicable law in eligible jurisdictions. You can ask us at any time what data we hold against your account. Where local law permits, you may also request correction or deletion of information that is inaccurate or no longer necessary. Our policy applies wherever 11a services are available under local law.
Transaction records tied to JazzCash payments are processed by the JazzCash infrastructure and retained in your account history.
Raast transfers are logged against your account for verification and record-keeping purposes, as required by applicable rules.
Debit Card transaction data is handled by the card network and stored in your account transaction log for your reference.
This policy covers every interaction you have with 11a through your registered account — from logging in to reviewing your wallet balance. It does not extend to third-party websites linked from our platform, nor to any service outside 11a's direct control. Understanding the boundary helps you know exactly whose rules apply at each step.
Login, session activity and account settings fall fully within this policy. Any data generated when you browse the lobby, switch between sports and casino sections, or update your profile is covered here.
Deposits and withdrawals processed through JazzCash, Raast or a Debit Card are covered for the portion 11a controls. The payment provider's own policy governs its side of the transfer.
Pages, game lobbies, sports markets and promotional content served directly by 11a are within scope. We are responsible for how data collected during your interaction with that content is handled.
External links, payment network infrastructure and any service not operated directly by 11a sit outside this policy. Check the relevant third party's privacy terms before sharing data with them.
Your data is yours. Once you are logged in, the account dashboard shows your current balance, transaction history and registered contact details — so your first step for any data question is to check there. If something looks wrong or out of date, you can raise a correction request directly through our support channel. We will review and respond. If you want to know exactly what records we hold against your account, send us a request through the contact path listed below. We aim to respond to every data query within a reasonable period, though the exact timeframe depends on the nature of your request and applicable local rules. Where local law in eligible regions gives you the right to request deletion of certain data, we will process that request in line with what the law requires — and let you know if any information must be retained by law before we can complete the deletion.
Log in and open the account dashboard to see your transaction history, registered details and session activity currently held on your account.
If your name, contact information or payment details are incorrect, contact support with the correction. We will update your record and confirm the change.
Send your question through our support contact path. Tell us your registered account email so we can locate your record and respond specifically to your query.
Where local law in your eligible region permits, you may request deletion of personal data we hold. We will confirm what can be removed and what must be kept under applicable rules.
If you have a question about how 11a handles your personal data, or you want to exercise any of the rights described in this policy, use the contact paths below. Include your registered account email in every message so we can locate your record without delay.
Send your data or privacy question to our support email. State your registered account email and describe the specific record or action you are asking about.
Log in and check your account dashboard first. Transaction records, wallet history and registered contact details are visible there without needing to contact us.
For faster responses to privacy or data questions, open the live chat from your logged-in account. Have your account email ready when the session starts.
Every account on 11a is protected at the point of login. We use standard security measures to protect data in transit and at rest. Cookies are used to keep your session active, remember your account preferences and understand how the platform is being used — so we can keep the experience functional. You can manage cookie preferences through your browser settings at any time. Data we collect is not shared beyond what is needed to run your account and process your transactions. Retention periods vary depending on the type of data and what applicable law in eligible regions requires us to keep.
Information you send to 11a — including login credentials and payment details — is protected during transmission using standard encryption practices applied across all account interactions.
We use cookies to keep your session running and store your account preferences. You can review and adjust cookie settings through your browser at any time without affecting your account.
Account records, transaction logs and contact details are held for as long as your account is active and for any additional period local law requires. We do not keep data longer than necessary.
All privacy requests, correction queries and data questions go to our support team via email or live chat. Include your registered account email so we can match your request to the right record.
These are the questions we receive most often about how 11a handles personal data. If your question is not covered here, reach out through the support contact path and include your registered account email.
We collect the name, contact details and payment method you provide at registration — for example, whether you use JazzCash, Raast or a Debit Card. We also record account activity such as deposits, withdrawals and support messages tied to your account.
We do not sell your personal data. We share limited information with payment processors — such as JazzCash or Raast infrastructure — only to complete transactions you initiate. No other third-party sharing happens without a lawful basis under applicable local rules.
Log in and open your account dashboard — transaction history and registered details are visible there. For a fuller picture of records we hold, send a request to our support team with your registered account email and we will respond with the relevant information.
Yes. Contact us through email or live chat with the correction or deletion you want. We will confirm what can be changed or removed. Some data must be retained under applicable law in eligible regions, and we will tell you if that applies to your request.
We use cookies to keep your session active and store account preferences. You can adjust cookie settings through your browser at any time. Turning off certain cookies may affect how the account session behaves, but will not lock you out of your account.
Data is held while your account is active and for any additional period required by local law in eligible regions. Once no retention obligation applies, data is removed. Contact support if you want to understand the specific retention period for your account records.