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This page sets out the legal framework that governs your use of 11a, including how we handle account data, what rules apply to transactions made through JazzCash, Raast or Debit Card, and where this policy applies. Access to 11a depends on local law and is available only where permitted in your region.
Our legal policy exists to make your rights and our obligations clear before you use the platform. When you open an account with 11a, you enter into an agreement that covers how your information is stored, how transactions through JazzCash, Raast or Debit Card are recorded, and what steps apply if a dispute arises. We do not claim authority over matters outside the scope of this platform, and we do not make representations about legal outcomes in specific jurisdictions. Availability of 11a depends on local law; it is accessible only where permitted in your eligible region. Nothing in this policy removes rights you hold under applicable local law. Where there is a conflict between a section of this policy and local law, local law takes precedence. We update this policy when our practices change, and the current version is always the one shown on this page. If you continue using your account after a policy update, that counts as acceptance of the revised terms. Review this page periodically to stay informed.
Our policy covers specific areas of your relationship with 11a. Understanding what is and is not included helps you know where to direct questions and what protections apply to your account.
Rules around creating, verifying and closing your account are inside this policy. This includes identity checks, login credentials and the conditions under which access may be restricted or suspended in line with applicable requirements.
Deposits and withdrawals processed through JazzCash, Raast or Debit Card fall within scope. Transaction records are visible in your account dashboard. Processing conditions are governed by both this policy and the terms of your chosen payment method.
Game content supplied by PlayStar, CQ9, JDB and PG Soft is subject to each studio's own terms alongside ours. We make those titles available in the lobby; the underlying game mechanics and prize structures are defined by the studios themselves.
External services — including payment networks and mobile wallet providers — operate under their own terms. Our policy does not override those terms. If a JazzCash or Raast transaction raises an issue outside our platform, the relevant provider's policy governs that part of the dispute.
You have concrete options for managing your personal data and information. To review records associated with your account — including transaction history and stored details — log in and navigate to the account section, where your activity log and profile fields are listed. If any stored detail is incorrect, you can update it directly from the account settings page; for changes that require verification, the fields shown there will prompt the steps needed. Questions about how your data is used or retained can be raised through our support channel — the contact path is listed in the Support section below. If you want to request deletion of your account data, submit that request through the same support route with your account identifier included so we can locate the correct record. We aim to respond to data-related requests within a reasonable period. We do not share your personal data with third parties outside the scope of operating this platform and processing your chosen payment methods.
Log in and open the account section to see your full transaction history, stored personal details and activity log. Everything we hold is visible there; nothing is stored outside what you can access from that screen.
Update your name, contact information or payment details from the account settings page. Fields that require identity verification will display the steps inline. Follow those prompts to complete the correction.
If you have a question about how your data is handled or what this policy means for your account, reach us through the support channel below. Include your account identifier so we can respond with the correct record in view.
To request removal of your account data, contact support directly with your request in writing. We process deletion requests in line with our retention schedule and any obligations under applicable law that require us to hold certain records for a defined period.
For policy questions, data requests or account-related legal queries, use the contact paths below. Include your account identifier in any message so we can locate your record without delay.
Send your legal or policy query to our support email. State your account identifier and the specific policy section your question relates to so we can route it to the right team.
Open the chat window from your account dashboard for real-time policy questions. Chat is accessible after login, which keeps your account context visible to the agent handling your query.
Many policy actions — reviewing records, updating details, checking transaction history — are available directly inside your account without needing to contact support. Start there before raising a formal query.
We apply consistent practices across data handling, cookie use, account security and retention so you can verify what we do rather than rely on a claim.
We collect only the information needed to operate your account and process transactions through your chosen method — JazzCash, Raast or Debit Card. We do not sell or share personal data with unrelated third parties. Data handling practices are reflected in the current version of this policy.
We use cookies to maintain your session, remember your account preferences and measure how pages are used. You can manage cookie preferences through your browser settings. Disabling session cookies may affect your ability to stay logged in.
Your account credentials are stored in encrypted form. We do not expose your password in any support communication. If you suspect unauthorised access, change your password immediately from the account settings page and contact support to flag the activity.
We retain account and transaction records for the period required by applicable law and operational necessity. Once that period ends, records are deleted from active systems. To request early deletion where law permits, contact support with your account identifier.
These are the questions we receive most often about the 11a legal policy, your data rights and how account-related matters are handled.
This policy applies to your use of the 11a platform in regions where access is permitted under local law. Availability depends on your jurisdiction. If local law restricts access, this policy does not create any right to use the platform where it is not available.
We store the information you provide during account creation — name, contact details and payment method identifiers such as your JazzCash or Raast account reference. We also retain transaction records. All of this is visible in your account dashboard after login.
Log in and check the account section first — most of your records are already visible there. For a formal data export or written summary, contact support by email with your account identifier. We will respond within a reasonable period with the information held on your record.
Yes. Open account settings after login and update the relevant field directly. If the change requires identity verification — for example, a name correction — the field will show the verification steps inline. Follow those prompts to complete the update.
We retain records for the period required by applicable law and platform operations. Transaction records tied to JazzCash, Raast or Debit Card deposits and withdrawals are kept for at least the minimum period local law requires. After that, records are removed from active systems.
Raise your query through the support email or live chat channel listed in the Support section above. Include your account identifier and the policy area your dispute relates to. For formal written disputes, email is the correct route so there is a written record of the exchange.